At Vareli Wear, we want you to be happy with your purchase. If you are not satisfied with your order, you can return it under the terms below. This policy operates alongside any consumer rights you have under the laws of your country, state or province.

1. 30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn and unwashed
• Be in their original condition
• Include all original tags and packaging
• Not show signs of use, damage, washing, alteration or wear

Items that do not meet these conditions may not be eligible for a refund.

2. Return Costs

Defective, damaged or incorrect items: if you receive an item that is defective, damaged in transit or different from what you ordered, please contact us before returning it. You will not be charged for returning an item that we confirm is defective, damaged or incorrect.

Change-of-mind returns: if you are returning an item because you changed your mind, ordered the wrong size, or it does not fit, the cost of return shipping is the customer's responsibility.

Our fulfilment operations are international, and our return facility may be located outside the United States or Canada. Return shipping costs may therefore reflect international postage rates and will vary depending on your location. We will tell you the return address before you send anything, so you can check the cost first.

3. No Restocking Fee

Vareli Wear does not charge a restocking fee for approved returns.

4. Exchanges

We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund under this policy and place a new order for the item you want.

5. How to Return an Item

Step 1 – Contact us

Email info@vareliwear.com with:

• Your order number
• Your full name
• The reason for your return
• Photos of the item, and of any defect or damage where applicable

Step 2 – Return authorisation

We will review your request and, if approved, send you the return instructions and return address.

Step 3 – Send your return

Pack the item securely and send it to the address provided. We recommend a tracked shipping service, and keeping your proof of postage until your refund has been issued.

6. Return Address

The return address depends on the product and the nature of the return, and will be provided by our customer service team as part of your return authorisation.

Please do not send returns to our registered company address in Hong Kong, or to the sender address shown on your parcel, unless our team specifically asks you to.

7. Refund Process

Once your return arrives, we will inspect it to confirm it meets the return conditions. Approved refunds are issued to the original payment method within 5 business days of the return being received.

Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

Original shipping charges are not refundable for change-of-mind returns, unless the law in your location requires otherwise.

8. Damaged, Defective or Incorrect Items

If you receive an item that is defective, damaged or incorrect, please contact us at info@vareliwear.com as soon as possible after delivery, with:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of any visible damage to the packaging, where applicable

Once confirmed, we will offer a replacement or a full refund, including any shipping costs you paid.

9. Items Returned in Unsuitable Condition

If an item is returned used, worn, washed, damaged or altered, we may refuse the return or reduce the refund to reflect the loss in value, where permitted by applicable law.

10. Cancellations Before Dispatch

To cancel an order before it is dispatched, contact us as soon as possible at info@vareliwear.com. If the order has not yet been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, please wait for delivery and follow the return process above.

11. Returns Without Prior Contact

Please contact us before sending any return. Returns sent without authorisation may be delayed or may not reach the correct facility.

12. Lost or Untracked Returns

For change-of-mind returns, the customer is responsible for the parcel until it reaches the return address we provide. If an untracked return cannot be located, we may be unable to confirm receipt.

13. Contact Information

Store Name: Vareli Wear

Legal Company: Elevana Limited

Business Registration No.: 80714877

Registered Address:
Room 2301, 23/F, Bayfield Building
99 Hennessy Road, Wan Chai
Hong Kong

Email: info@vareliwear.com

Website: vareliwear.com

Customer Service Hours:
Monday – Friday: 09:00 – 18:00 (ET)
Saturday – Sunday: 10:00 – 14:00 (ET)

Nothing in this policy limits or excludes any consumer right that cannot legally be limited or excluded under applicable law.